F.A.Q.

Q: How can you sell brand bags at such low price, are they authentic?

A:Our bags are the highest quality replicas of the original, but we 100% guarantee that everyone will think it's authentic.
In fact you can't buy any authentic brand bags online. Other sites who claim they're authentic are all selling replicas as authentic at high price. We don't pretend to be authentic, and we sell highest quality replicas at the lowest price, that's why our site is so popular, even some celebrity buys from our site, with the high quality of our bags, everyone think they are taking a real bag.

Q: How to order your products?

A: We accept paypal and online credit card payment, to order, just click the "add to bag" button on the product page you want to buy and follow the ckeckout process, at the last step enter your credit card info on the secure payment page and you're done. Your order is backed with our 12 days money back guarantee so it's 100% secure to shop on our site.

Q: Do you offer free shipping?

A: Yes, All we want to say is that , hermes is just open to all over the world . so we just keep one world one price . the shipping fee is free .

Q: How many days can I expect to receive my goods?

A: Shipping takes 6-18 business days anywhere in the world. We will provide you with a tracking number within 3-4 days of your order so you can track the progress of your shipment online. Please be advised there is a delay of up to 5 days before the shipping company updates the information on their website. If you are away from home at the time of delivery, a notice will be left on the door, and the package will be available for pick up at your nearest post office.

Q: What's your return policy?

A: If the products has no quality problem,you cannt return it,of course we'll offer best quality for our customers.if you want to return because of  size,style or other reasons,you need to pay for the shipping fee,and include the original shipping fee we sent it to you.we'll refund for you after we receive the returned product and deduct the shipping fee.so you'd better confirm the product at first,for reducing the unnecessary disbursement.

Q: Do you offer phone support?

A: Sorry right now we don't offer phone support, but we're quite responsive to email, please contact us by email at LuxuryBagsShop@gmail.com, usually email will get replied within one business day.

Q: How does your shipping guarantee work?

A: Our free shipping is express 6-12 days and is guaranteed delivery. It is guaranteed to clear customs and guaranteed delivery right to your home. We will not be held responsible for any import tax charged on your package; but can assure you that 99% of our customers receive their shipment with no absolutely no hassles from customs. This is because we avoid such charges by shipping all our bags marked as low value and specially wrapped. In the rare event of seizure we will reship once at our expense.

Q: What payment methods do you accept?

A: We accept Visa, MasterCard. We use PayEasy secure payment gateway, your order is secure and safe.

Q: Can I have my order shipped to a P.O Box?

A: No, unfortunately not. Since we deliver by courier to your door, upon receipt of the product an adult must be available to sign for the package, so we can¡¯t ship to P.O Boxes.

Q: How long will it take for my order to be processed?

A: Most of the orders are processed and shipped within 2-5 days. However there could be delay if error happens.

Q: What if I need to change my order?

A: There is no problem to change your order before it ships. Please email us as soon as possible at luxurybagsshop@gmail.com.

Q: What can I do if my order was not approved?

A: There are a number of reasons why your order may not have been approved. The most common reason is that your credit card failed to pass the fraud detection test. You can try to replace your order and finish payment, or you can contact us by email at luxurybagsshop@gmail.com to complete your order.